Avon Hello Tomorrow eBrochure 7

Your guide to Avon Returns

Your guide to claiming credit & returning products

Every Representative  needs to make returns from time to time, though if you can find any opportunity to resell the products returned by your customers you will retain your discount.

Avon allows you to claim credit for the items you need to return, and then to return the items within 36 days.

With Avon’s 100% money Back guarantee you and your Avon Customers are safe to buy try and return if the product isn’t what you expected.

The Avon Service Promise

In the event that we are unable to supply an Avon product on time, we will send it automatically, normally with the next order you place after new stock has been delivered; or an alternative product of equivalent or greater value may be offered as a substitute.

When an Avon item is temporarily out of stock

In this situation the invoice will show the product in the section headed ‘Items Unavailable’.  It will state – ‘Sorry – temporarily out of stock.  Will deliver when available – there is no need to reorder.

When we do supply and invoice it, it will appear in the section items ordered from Campaign xx and charged at the original price.

How to explain out of stock products to your customer

We do our best to anticipate the demand for every product in the Avon brochure, but on occasion we underestimate the popularity of a product, or we may have a manufacturing problem, or be let down by a supplier.

Avon have a 100% Money Back Guarantee on all Avon products so in the event of any situation ou may have with a customer and an Avon product be assured You and Your customers needs will be taken care of.

The Avon Guarantee

Avon is so confident that your customers will love our products that we offer an extra-special guarantee which means they can buy without risk – if your customers are not 100% happy with their purchase, they can return the products within 90 days of delivery for a refund or exchange – even if they have tried it. Special terms apply to certain products, including:

• Lingerie guarantee – for hygiene reasons, a replacement or refund should not be given if the gusset label is removed from lingerie. Customers should return items unworn.
• Free gifts – for a full refund on a free gift, please ensure that the customer returns all qualifying items for the return to be processed.

Door to door sales

Selling door to door

If you have been allocated a territory of streets in your area to call on then you will be selling Avon in the traditional way, door to door.

Depending how long ago there was another Representative in the area and whether customers found her reliable or not, this may influence how you are received when you call.

If you can, when you first drop brochures round to the houses in your area try to introduce yourself to explain that you are the new Representative and that you are just starting up.  You may want to ask a few general questions:

1. Have they bought Avon before?
2. Have they seen the adverts on television?
3. Where do they normally buy their cosmetics and toiletries?