The Avon Guarantee

Avon is so confident that your customers will love our products that we offer an extra-special guarantee which means they can buy without risk – if your customers are not 100% happy with their purchase, they can return the products within 90 days of delivery for a refund or exchange – even if they have tried it. Special terms apply to certain products, including:

• Lingerie guarantee – for hygiene reasons, a replacement or refund should not be given if the gusset label is removed from lingerie. Customers should return items unworn.
• Free gifts – for a full refund on a free gift, please ensure that the customer returns all qualifying items for the return to be processed.